Clients subscribed to recurring monthly or annual plans may cancel at any time by submitting a written cancellation request to info@maxzila.in.
The cancellation will take effect at the end of the current billing cycle.
Services will remain active until the paid period expires.
No prorated or partial refunds will be issued for unused days within the billing cycle.
Setup fees, onboarding fees, and previously paid subscription charges are non-refundable.
Clients may cancel project-based services by providing written notice.
Upon cancellation:
The client is responsible for paying for all work completed up to the date of cancellation.
Any deposits or setup fees are non-refundable, as they cover planning, research, and resource allocation.
If significant work has been delivered, the client is liable for the corresponding portion of the project cost.
Due to the nature of digital services, all payments made to Maxzila are final and non-refundable.
Payments compensate for our expertise, time investment, service execution, and resources — which cannot be reversed or returned.
A refund may be considered only in the following specific situations:
Service Not Delivered
If Maxzila fails to deliver the agreed-upon service within the specified timeline and is unable to resolve the issue.
Major Technical Failure on Our Side
In the rare event that a severe technical problem originates from Maxzila and prevents delivery of the service.
Refunds will NOT be issued for:
Change of mind
Dissatisfaction with creative preferences
Campaign performance not meeting expectations
Failure to attend a workshop due to user-side technical issues
User-side errors such as incorrect email provided or inability to access the session
(These match Razorpay’s digital service refund restrictions.)
The following costs are strictly non-refundable:
Third-party expenses (e.g., Facebook Ads, Google Ads, software fees)
Setup or onboarding fees
Domain purchases or subscriptions
Hours of service already performed
Digital products, templates, or training materials already delivered
If you believe your case qualifies under the approved exceptions:
You must email info@maxzila.in within 7 days of the issue.
Include your invoice number, payment details, and a clear explanation of the problem.
Review process:
Our team will assess your request within 5–7 business days.
If approved, the refund will be processed within 7–10 business days to the original payment method.
Submitting a request does not guarantee approval.
For questions about this Cancellation & Refund Policy, please contact:
Email: info@maxzila.in
Support: Maxzila Customer Service